See Campaigns & Surveys in action
Automated, perfectly-timed review requests across SMS and email. Multi-channel sequences, AI-written copy, compliance guardrails, per-location throttling — with ConvoSurvey for deeper feedback.
Why Review Volume Beats Average Rating
Google's local pack ranking algorithm weights three review-related signals: total review count, review recency, and review velocity. Average star rating is a tiebreaker, not a primary signal. A location with 800 reviews at 4.3 stars outranks a location with 40 reviews at 4.8 stars in most competitive markets.
The Review Gating Problem
Google, Yelp, and the FTC all prohibit review gating — routing only happy customers to public reviews while diverting unhappy customers. The compliant alternative collects feedback from all customers and gives all customers the same opportunity to leave a public review.
The Closed-Loop System
Five sequential stages: trigger identification (POS/CRM integration), multi-channel delivery (SMS + email + QR), feedback capture with conversational surveys, public review invitation to all customers equally, and private recovery workflow for dissatisfied customers.
Per-Location Benchmarks
Multi-location brands should target 20–80 new public reviews per month per location. The 90-day lift in review velocity is typically 3–5x with a well-tuned system.
Frequently Asked Questions
What is automated review generation? A software-driven workflow that identifies customer interactions, sends feedback requests, captures responses, and invites all customers to leave public reviews compliantly.
Is automated review generation compliant with Google's guidelines? Yes, when designed correctly — all customers receive the same public review invitation regardless of their feedback response.
See Campaigns & Surveys in action
Automated, perfectly-timed review requests across SMS and email. Multi-channel sequences, AI-written copy, compliance guardrails, per-location throttling — with ConvoSurvey for deeper feedback.