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Listings & Reputation · 12 modules · 121+ features

Own how the world finds and trusts you

Every location, every listing, every review — under one roof. Sync your business info across 80+ directories, monitor reviews on 200+ platforms, and let AI handle the routine work so your team can focus on the conversations that matter.

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Modules in this product

Everything you need to shape your reputation

Twelve connected modules cover the full loop — from getting found, to earning trust, to letting AI run the routine work. Competitive Intelligence, an Industry Vertical Pack, and Managed Services are available as add-ons.

Everything included

The complete feature list

No feature gating, no “contact us” black boxes. Here is the full set of 121+ features, grouped by module — every capability included.

Reviews Management9 features
  • Unified Review Dashboard — Aggregate reviews from 200+ platforms into a single filterable view. Filter by platform, rating, sentiment, location, date, response status. Bulk actions for multi-location management.
  • AI-Powered Review Response — On-brand, contextually aware responses in seconds. AI learns your voice, adapts tone by sentiment and rating, offers autonomous, human-in-loop, or review-only modes. Unlimited AI responses included — no per-response charges.
  • Review Autopilot — Fully autonomous 24/7 responses within configurable guardrails. Set approval thresholds by star rating, topic, or location. Shadow mode validates AI quality before going live.
  • Review Generation & Requests — Multi-channel campaigns via email, SMS, QR code — timed after every interaction. Drip sequences with follow-ups. No monthly caps on invitations.
  • Review Recovery & Interception — Intercept unhappy customers before they post publicly. Sentiment routing sends dissatisfied customers to private feedback, giving your team a chance to resolve. Win-back tracking.
  • Concierge & Escalations — AI monitors for urgent signals — legal mentions, safety concerns, VIP complaints — and escalates with full context, recommended actions, and SLA tracking.
  • Sentiment Intelligence — NLP-powered analysis: what customers discuss, how they feel, topic-level drill-down ('front desk complaints up 40% at Location #7'), competitive benchmarking, location leaderboards.
  • Compliance, Fraud & Removal — FTC-ready monitoring. AI fraud detection identifies fake reviews with 94% accuracy. Guided removal workflows per platform. HIPAA-ready templates for healthcare.
  • Review Widgets & Social Proof — Embeddable, customizable widgets. Auto-curated. Schema markup for rich search results. Review-to-social bridge turns best reviews into marketing content.
Listings Management6 features
  • Multi-Directory Publishing — Publish consistent info across 80+ directories from one dashboard. Changes propagate in near real-time with status tracking per directory.
  • Duplicate Detection & Cleanup — AI scans all directories for duplicates that confuse customers and dilute search authority. One-click merge, suppression, and ownership claims.
  • Listings Intelligence (6 Sub-Pages) — AI recommendations across completeness, photos, categories, attributes, duplicates, and competitive comparison.
  • Bulk Upload & Operations — Manage hundreds of locations via CSV bulk upload, edit, and publish. Push changes across all directories simultaneously.
  • Seasonal & Timely Updates — Schedule holiday hours, seasonal updates, and promotions across all listings in advance. Never miss a holiday hours update.
  • Reports, Verification & Alerts — NAP consistency scoring, directory analytics, Google verification pipeline, real-time alerts when third parties edit your listings.
AI Reputation Tools7 features
  • Review Concierge — AI conversation monitoring detects urgent issues — negative spikes, legal mentions, safety concerns, VIP complaints — and escalates with context and recommended actions.
  • Review Autopilot — Autonomous 24/7 responses with configurable guardrails. Approval thresholds by star rating, topic, or location. Shadow mode for validation.
  • Sentiment Intelligence — Topic-level NLP analysis: 'front desk complaints up 40% at Location #7' — not just 'sentiment is down.' Correlation with operational changes.
  • Fraud Detection & Removal — Behavioral patterns, language analysis, cross-platform correlation. Platform-specific removal templates with evidence.
  • HIPAA-Ready Response Engine — Every response passes compliance checks before publication. Healthcare templates never reference PHI. Full audit logging.
  • Goals & Alert System — Set targets for rating, volume, response time by location. Automated alerts when goals are at risk. Weekly scorecards.
  • Brand Voice Training — Train AI on your voice, terminology, and tone. Different profiles per location or brand. Continuous learning from approved responses.
Locations Management6 features
  • Location Hub (8-Tab View) — Command center per location: business info, reviews, GBP posts, photos, Q&A, performance insights, products/services, attributes.
  • Bulk Operations — Hours, descriptions, photos, posts, attributes — change anything across hundreds of locations at once. CSV import/export.
  • Location Comparison — Side-by-side on every metric: reviews, ratings, visibility, engagement, response time, listing accuracy.
  • Google Verification & Claims — Streamlined GBP verification with guided workflows. Claim management for acquired locations.
  • Portfolio Overview — Bird's-eye view with aggregate metrics, color-coded health scores, and drill-down. Spot issues before they become problems.
  • Setup Wizard & Migration — Guided onboarding. Automated migration imports all data, photos, and settings in under 48 hours.
Campaigns & Surveys6 features
  • Campaign Builder — Visual drag-and-drop with branching logic, multi-channel orchestration, segmentation, A/B testing, and templates.
  • Survey Platform (12 Features) — 15+ question types, conditional logic, multi-channel distribution, scheduling, segments, custom landing pages. NPS, CSAT, CES.
  • ConvoSurvey™ — AI conversational surveys adapt in real-time. Natural interaction achieves 3x completion vs. traditional forms.
  • Audience Management — Segment by location, lifecycle, satisfaction, recency, custom fields, or any CRM attribute.
  • Smart Review Routing — Happy → public review sites. Unhappy → private feedback. Automated sentiment-based routing maximizes positive reviews.
  • Campaign Analytics — Enrollment, open rates, conversion, channel performance. Per-location breakdown.
Contacts & CRM5 features
  • Contact Management — Centralize all customer data with auto-enrichment from every platform interaction. Custom fields. Full timeline. Import from CSV, API, or integrations.
  • AI Lead Scoring — Score contacts by review sentiment, surveys, engagement frequency, lifecycle signals. Promoters get different treatment than at-risk detractors.
  • Lifecycle Tracking — Lead → customer → promoter → at-risk → churned. Automations trigger on stage changes.
  • Duplicate Detection & Merge — Same person left a Google review and answered a survey? Auto-merge into one profile. No fragmented views.
  • Custom Fields & Import — Patient ID, policy number, vehicle VIN, property address — industry-specific fields with bulk CSV import.
Appointments4 features
  • Appointment Scheduling — Configurable slots, buffers, timezone support, capacity. Book from GBP, website, follow-ups. Embeddable widget.
  • Automated Reminders — SMS and email reminders. Configurable timing per appointment type. Reschedule links included.
  • Post-Visit Review Requests — Trigger review requests after completed appointments. Smart timing for maximum conversion.
  • CRM Integration — Appointment data flows into contact profiles. Full journey: booking, service, review, survey — all in one view.
Reporting & Analytics6 features
  • Custom Report Builder — Drag-and-drop builder combining data from any module. Cross-reference review sentiment with campaign performance with location metrics. Save, schedule, share.
  • Executive Reports — Board-ready KPI scorecards, trend analysis, and strategic recommendations — auto-generated. Perfect for leadership reviews and stakeholder updates.
  • Predictive Analytics — Trend forecasting with confidence intervals. ROI tracking by module and action. Performance trend modeling. Know what your reputation is worth in dollars.
  • Value Report (Client-Facing) — Branded, white-labeled report demonstrating tangible business impact. Perfect for agencies proving value to clients or GMs justifying budget.
  • Module-Specific Deep Dives — 17 review reports, 15 listing reports, 8 campaign, 9 survey, 6 competitive, 6 contact — every module has its own analytics suite.
  • Advanced Analytics & Export — Saved reports library. Multi-format export (PDF, Excel, CSV). API access for BI tool integration. Scheduled automated delivery.
AI Copilot & Agents8 features
  • AI Copilot (Conversational) — Ask questions, generate content, analyze performance, get strategic recommendations — all in natural language. Full platform context means it knows your brand, locations, and history.
  • Review Response Agent — On-brand responses with voice matching. Autonomous or human-in-loop. Sentiment-aware. HIPAA-ready for healthcare.
  • Content Creation Agent — GBP posts, social content, Q&A answers, email drafts — all generated in your brand voice. Localized per location.
  • Listings Optimization Agent — Auto-detects and corrects listing discrepancies across directories. Recommends category, attribute, and photo improvements.
  • Competitive Monitoring Agent — Real-time alerts on competitor changes — rating shifts, new locations, campaign launches, listing updates.
  • Compliance Agent — Screens all AI-generated content against regulatory requirements before publication. HIPAA, FTC, ADA-ready.
  • AI Command Center — Unified view of all 7 agents: activity feeds, decision logs, performance metrics, guardrail configuration, and budget controls.
  • Brand Voice & Knowledge Base — Train AI on your voice, terminology, and guidelines. Upload reference materials. Different voice profiles per location or brand.
Autonomous Operations5 features
  • AI Autopilot Mode — One switch activates autonomous management across all modules. AI handles review responses, listing updates, content publishing, campaign optimization, and more.
  • Guardrails & Configuration — Define approval thresholds (auto-approve 4-5 star responses, escalate 1-2 stars), budget limits, content rules, and escalation paths. Full control.
  • Shadow Mode — AI operates in parallel with your team — generating recommendations without publishing. Review AI's decisions for days or weeks before going live.
  • AI-Ops Monitoring — Real-time operational dashboard: all autonomous activities, performance metrics, anomaly detection, usage tracking, and cost analytics.
  • AI vs. Human Performance — Compare AI response quality, speed, and outcomes against human team performance. Most organizations see AI outperform on speed and consistency.
Integrations7 features
  • Integration Hub — 50+ pre-built connectors with guided setup wizards. CRM (Salesforce, HubSpot, Zoho, Pipedrive), POS (Square, Toast, Clover), Practice Management (Athena, eClinicalWorks, Dentrix, Kareo, Clio).
  • Google Business Profile — First-class GBP integration via the Google Business Profile API (business.manage scope). We read your locations, reviews, posts, photos, Q&A, and Performance Insights, and write back review replies, posts, photos, and Q&A you author. Limited Use compliant — see /legal/google-api-disclosure.
  • Platform Connectors & Mapping — Per-platform connection pages with OAuth, credential management, health monitoring, and auto-reconnect. Map locations to directory profiles at scale.
  • Webhooks & Events — Subscribe to any event — new review, listing change, campaign completion, contact update. Trigger workflows in your systems automatically.
  • REST API & Developer Portal — Full API with comprehensive docs, sandbox environment, code examples, and rate limiting. Build custom integrations for any use case.
  • Third-Party Integrations — Sprout Social, Zapier, and dozens of industry-specific connectors. If we don't have a native integration, Zapier bridges the gap.
  • Integration Setup Wizard — Step-by-step guided setup for every integration. Connection health monitoring with automatic alerts on failures.
Compliance & Security6 features
  • HIPAA-Ready Configuration — BAA available. Encrypted data at rest and in transit. Review response templates designed for healthcare that never reference PHI. AI trained to recognize and avoid protected health information.
  • Role-Based Access Control — Granular permissions by module, location, and action type. Pre-built roles for national admin, regional manager, district manager, and location staff. Custom roles available.
  • Comprehensive Audit Logging — Complete trail: who did what, when, from where, which IP, which device. Exportable for compliance audits, regulatory reviews, and legal discovery.
  • Content Compliance Engine — AI-powered scanning for review responses, social posts, GBP content, and marketing emails. Flags potential violations before publication. Configurable rules per industry.
  • Compliance Dashboard — Real-time compliance health overview: pending reviews, flagged content, access violations, audit log activity. Drill down by location or user.
  • Compliance Agent — Autonomous monitoring agent that screens all AI-generated and human-generated content against your compliance rules. Works 24/7 across all modules.
Optional add-ons

Go further when you need to

Everything in the product is included out of the box. These optional extras bolt on extra scale or done-for-you help — same platform, no second login.

Competitive Intelligence

Track competitor ratings, review velocity, listings, and share-of-voice across your markets.

Industry Vertical Pack

Industry-specific review sites, listing directories, survey templates, and compliance presets.

Managed Services

Our team runs review responses, listing upkeep, and reporting for you — done-for-you reputation.

API & Webhooks

Full REST API, webhooks, and developer docs to embed BrandAmplifi into your own systems.

Integrations

Connects with the systems you already use

Integrate with your CRM, POS, and practice-management systems — plus custom integrations via REST API, webhooks, and Zapier.

CRM Systems

Salesforce, HubSpot, Zoho, Pipedrive

POS Systems

Square, Toast, Clover

Practice Management

Athena, eClinicalWorks, Dentrix, Kareo, Clio

Custom Integrations

REST API, webhooks, Zapier

One unified platform

More ways to grow, all in one platform

Listings & Reputation is part of the BrandAmplifi platform. Each product works on its own — and together they share one login, one bill, and one customer record.

Ready to take control of your reputation?

Get every location and review under one roof — usually within two weeks.

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