Engagement · 7 Features
Every Customer Interaction, Connected
A unified CRM connecting every touchpoint — reviews, surveys, messages, campaigns, appointments — into complete profiles. Most ORM platforms don't include a CRM at all, forcing you to juggle separate systems and fragmented customer views.
- Profile per customer
- 1
- Every review, survey, message, campaign, and appointment linked to one contact record — no fragmented views across systems
- Extra CRM cost
- $0
- Most ORM platforms don't include a CRM at all — BrandAmplifi's is built in, so you drop a separate subscription
- Interactions captured
- 100%
- Auto-enrichment logs every touchpoint from every module, with AI lead scoring by sentiment, engagement, and lifecycle
- Manual cleanup projects
- 0
- AI auto-merges duplicates from reviews, surveys, and messaging — plus custom fields and lifecycle stages per industry
Everything You Need
- Manage
Contact Management
Centralize all customer data with auto-enrichment from every platform interaction. Custom fields. Full timeline. Import from CSV, API, or integrations.
- Score
AI Lead Scoring
Score contacts by review sentiment, surveys, engagement frequency, lifecycle signals. Promoters get different treatment than at-risk detractors.
- Track
Lifecycle Tracking
Lead → customer → promoter → at-risk → churned. Automations trigger on stage changes.
- Clean
Duplicate Detection & Merge
Same person left a Google review and answered a survey? Auto-merge into one profile. No fragmented views.
- Custom
Custom Fields & Import
Patient ID, policy number, vehicle VIN, property address — industry-specific fields with bulk CSV import.
What Changes With BrandAmplifi
Know Every Customer. Grow Every Relationship.
Unified CRM. No separate tool. No extra cost.