Social & Messaging · 2 modules · 40+ features
Own social — and every conversation that follows
Plan and publish enterprise-grade social content across every network, then handle every reply, DM, and message that comes back — webchat, SMS, WhatsApp, and social DMs — in one AI-assisted inbox. Built for multi-location teams who can't route conversations through five different apps.
Two modules, one social command center
Everything to create, publish, listen, and respond — included, with no per-message fees. Social listening, AI analytics, and API access are available as add-ons.
The complete feature list
No feature gating, no “contact us” black boxes. Here is the full set of 40+ features, grouped by module — every capability included.
Social & Content9 features
- Composer & Calendar — AI-assisted content with visual calendar. Multi-platform publishing with location-level scheduling.
- Social Inbox & Messaging — Unified inbox for messages, comments, mentions across every platform. AI-suggested responses.
- Listening & Trending — Brand mentions, industry trends, competitor activity. Real-time alerts.
- Analytics & Benchmarks — Cross-platform analytics. Competitor benchmarking. Share-of-voice. Location comparison.
- Approvals & Compliance — Multi-level workflows. AI compliance scanning for regulated industries. Brand guardrails.
- Employee Advocacy & UGC — Employees share approved content. Gamification. UGC curation. Compliance-safe.
- Review-to-Social & Repurpose — Best reviews become social posts. Content recycling. Cross-platform repurposing.
- Chatbot & Link-in-Bio — AI chatbots on social profiles. Customizable link-in-bio driving conversions.
- Audio Studio — Audio content and podcast clips optimized for social sharing.
Messaging9 features
- Every Channel, One Thread View — SMS, WhatsApp, Messenger, Instagram DM, LinkedIn DM, and website chat all land in one filterable inbox — per location, per team, per assignee. Read receipts, internal notes, and approval workflow built in.
- Multi-Provider Toll-Free SMS — Primary carrier with two independent fallbacks. Per-location phone numbers, quiet-hours enforcement, STOP/HELP handling, TCPA timestamps, and delivery receipt tracking.
- WhatsApp Business Templates + Sessions — Meta-approved template sync, session-window detection (auto-switches to template when 24h expires), multi-language, and media attachments. Cloud API native with a redundant fallback path.
- Embedded Website Live Chat — Drop-in script tag adds a branded chat widget to any customer website. AI-powered auto-responses, business-hours enforcement, lead capture (name/email/phone), offline messages, and per-location routing.
- Drop-in Under Strict Content Security Policies — Our chat widget installs cleanly on customer sites with strict Content Security Policies — no security exceptions, no weakened settings, and no waiting on an infosec review. Most chat widgets force enterprise customers to loosen their CSP to make the widget work; ours never asks them to.
- Brand Voice + Compliance on Every Outbound — Every draft passes brand-voice checks, PHI/PII guardrails, legal-term detection, and an optional approval queue before it sends. Regulated verticals (healthcare, finance, legal) get stricter preset profiles.
- Location- and Team-Aware Assignment — Conversations route by phone number, location, hashtag, or keyword to the right team or person. Round-robin, longest-idle, or always-on assignees. Escalation SLAs surface anything unacknowledged too long.
- First-Response + Resolution SLAs — Measure per-channel response time, resolution time, deflection rate to AI, and CSAT. Location leaderboards highlight the best and worst performers across channels.
- CRM + Platform Connections — Conversations sync to Contacts & CRM so every interaction lives on the customer record. Webhooks + events publish to your downstream tools. Zapier + REST API for custom workflows.
Go further when you need to
Everything in the product is included out of the box. These optional extras bolt on extra scale or done-for-you help — same platform, no second login.
Advanced Social Listening
Expand listening query volume, historical look-back, and competitor share-of-voice beyond the included limits.
AI Performance Analytics
Predictive analytics, custom executive dashboards, and cross-channel attribution layered on included reporting.
API & Webhooks
Full REST API, webhooks, and developer docs to embed publishing and the inbox into your own systems.
More ways to grow, all in one platform
Social & Messaging is part of the BrandAmplifi platform. Each product works on its own — and together they share one login, one bill, and one customer record.
Ready to own every conversation?
Publish everywhere and reply everywhere from one inbox — usually live within days, not months.