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Hospitality

Guests Book Based on Reviews. Every Single Time.

81% of travelers read reviews before booking. A 1-point increase in review score can increase RevPAR by up to 11%. BrandAmplifi helps hotels, resorts, and hospitality brands generate reviews, respond at scale, and outperform the competition.

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Why It Matters

Reviews Are the New Star Rating

In hospitality, your online reputation directly determines occupancy rates, ADR, and RevPAR.

00%
of travelers always read reviews before booking a hotel
00%
RevPAR increase from a 1-point improvement in review score
00%
of travelers won't book a hotel with no reviews
00%
are willing to pay more for a hotel with higher review scores
0.0
minimum star rating travelers consider — below that, you're invisible
00%
more likely to book when management responds to reviews

The Reputation Gap in Hospitality

Guests leave reviews on Google, TripAdvisor, Booking.com, Expedia, Yelp, and dozens of OTAs. No human team can monitor them all.

  • Reviews Scattered Across OTAs
    Guests leave feedback on Google, TripAdvisor, Booking.com, Expedia, Hotels.com, and Yelp. Your front desk team can't monitor all of them — and silence looks like indifference.
  • Multi-Property Blind Spots
    Your flagship resort has a 4.7 rating. A property you acquired 6 months ago has a 3.4. Without a unified dashboard, leadership doesn't see the gap until occupancy drops.
  • Seasonal Review Surges
    Peak season brings hundreds of check-outs per week. Each one is a potential review. Without automation, your team falls behind and negative reviews pile up unanswered.
How BrandAmplifi Helps

Built for Hospitality Multi-Property Operations

  • Post-Checkout Review Automation

    Trigger review requests automatically after checkout via SMS or email. Smart timing and sentiment routing ensure happy guests go to public sites and unhappy guests reach your recovery team first.

  • AI That Speaks Hospitality

    AI-generated responses that use the right hospitality language — warm, personal, service-oriented. Addresses specific mentions of rooms, amenities, dining, and staff by name when appropriate.

  • Multi-Property Performance Dashboard

    Compare occupancy-correlated review metrics across properties. Sentiment analysis reveals specific issues per property — cleanliness, check-in speed, staff friendliness, amenity quality.

  • Competitive Rate and Reputation Intelligence

    Monitor competitor hotels in your market on review score, volume, and sentiment. When a competitor's ratings drop due to a renovation or staffing issue, capitalize with targeted campaigns.

Guests Are Reviewing You on 10+ Platforms. Own the Conversation.

Multi-property. AI-powered. Works with your PMS.

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